Osource treats the information shared by the clients with utmost confidentiality. To ensure the same, we have stringent IT security measures implemented at our facilities which includes –

• Proper physical access control.
• Logical access control includes access levels in software, user profile, audit trail, retaining deleted/revised data in database, restricted access to e-mail & internet etc.

Owing to the criticality & high-risk nature of the service, the processing centers are located at different geographical locations. These centers support the other service delivery operations of Osource and act as hot-site arrangement. The data backups, which are taken following grandfather-father-son concept, are tested and archived at a separate offsite storage area. In case of any exigency, the backup tapes/data from the offsite storage can be loaded at any of the 4 centers for processing thereby maintaining continuity of critical business operations.