| Quoting |
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Receive Request for Quote |
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Customer Verification |
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Validate Contract Details |
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Retrieve Product/Services Information |
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Retrieve Pricing |
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Apply Discount |
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Validate and Apply Freight Terms |
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Obtain Approvals Non-Standard Deals |
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Validate Services Level and Services Availability |
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Generate Quote |
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| Order Processing |
| • |
Receive Order |
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Validate the Quote |
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Customer Verification |
| • |
Validate Contract Deal |
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Validate PO with Customer Agreement |
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Validate Order |
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| Fulfillment |
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Receive Triggers from Order Processing |
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Schedule Order |
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Assign Committed Dates |
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Interact with Order Processing to capture, Expedite, Change or Cancellation of Request |
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Supply Order |
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Interface of Manufacturing |
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Re-Assign Process |
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Staging |
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Pick Release |
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Shipping |
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Returns Management |
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Billing & Collections |
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Receive Trigger From Fulfillment |
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Create Billing Record |
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Verify Billing Frequency |
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Generate Invoice |
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Dispatch Invoice |
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Verify Revenue Recognition Rules |
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Verify Revenue Allocation Rules |
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Verify Revenue Allocation Rules |
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Customer Care |
| • |
Resolving Customer Queries |
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Research & Resolution of Customer Issues |
| • |
Service Contract Renewal |
| • |
Service Contract Term Change |
| • |
Update Changes In Entitlement |
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